A couple of posts ago, I blogged about my battles with Ticketmaster and F.Y.E., trying to exchange Yankee spring training tickets I bought for a birthday gift. I needed to change those tickets because on the event date, the ticket holders' beloved cat died.
The phone calls and emails flew between me and Ticketmaster, and this huge company proved masterful at evasion-- both on paper and electronically. And F.Y.E., the retail outlet for the tickets, excelled in passing the buck.
The buck passing stopped with the New York Yankees. Their representative Dawn called me as soon as my letter of last resort reached them, and this kind lady set up the new tickets for the next available date.
Unlike F.Y.E. and Ticketmaster, the Yankees stepped up to the plate, acted professionally and built good will with some Yankee fans who had a great time and will never forget this day.
Customers have problems with companies all the time. That's why websites like http://www.ripoffreport.com/, and http://www.budhibbs.com/ and http://consumerist.com/ have sprung up.
Sure it's a cliche, but it's true: the squeaky wheel gets the oil. If you don't stand for something, you'll fall for anything. When I have a consumer complaint, I complain.
Other than that, I say: Go Yankees!!!!
The phone calls and emails flew between me and Ticketmaster, and this huge company proved masterful at evasion-- both on paper and electronically. And F.Y.E., the retail outlet for the tickets, excelled in passing the buck.
The buck passing stopped with the New York Yankees. Their representative Dawn called me as soon as my letter of last resort reached them, and this kind lady set up the new tickets for the next available date.
Unlike F.Y.E. and Ticketmaster, the Yankees stepped up to the plate, acted professionally and built good will with some Yankee fans who had a great time and will never forget this day.
Customers have problems with companies all the time. That's why websites like http://www.ripoffreport.com/, and http://www.budhibbs.com/ and http://consumerist.com/ have sprung up.
Sure it's a cliche, but it's true: the squeaky wheel gets the oil. If you don't stand for something, you'll fall for anything. When I have a consumer complaint, I complain.
Other than that, I say: Go Yankees!!!!
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