It's one thing when you buy something that breaks and you return it for a refund. It's a whole other thing when you don't buy something, and then you return it, and the company--in this case Verizon--charges you for equipment you didn't buy after they get it back, then admits it made a mistake and refuses to refund your money.
Here's how it went:
I moved--again--and called Verizon to transfer my broadband service to the new address. No problem. They gave me a service start date in late February. On February 24 I found a small box in front of my door, dropped there by UPS. Thinking it was some extra filters and an installation CD, I opened it and found a router. I never ordered a router from Verizon. If I needed a router I'd buy it from WalMart. Why WalMart? Their no BS return policy keeps me coming back.
This small box from Verizon turned out to be Pandora's Box.
I called Verizon and asked where I should return the router I didn't order. Verizon said they'd email me a return label and they did, on February 25. The day after I received the router, I brought it to the UPS store and UPS tracking records show it was delivered to Verizon on March 2.
On March 22, Verizon charged my credit card $58.84 for that router, which was returned to them March 2, never used.
I called Verizon twice, asking then WT???k they charged me for. The Verizon reps I spoke to, whose names were Sheetal and Jyothi, admitted this was a mistake and I would be credited back for the fraudulent charges.
It's a week later. I'm still waiting, Verizon. It doesn't take this long. And by the way, you made the http://www.ripoffreport.com/ as well earned a yourself a complaint to the FTC. You won't be stealing any more money outa my card either. I shut the card down.
In contrast, I ordered an accessory from Dell this month. It was delivered ahead of the estimated date. It worked for a couple days, then made a sound like an angry cat--pffft--and unplugged with a flash of light. Fortunately, no other equipment was affected by this particular accessory. I called Dell and told them I was returning it and why. Dell emailed me a return label immediately. I brought the item to UPS, slapped the return label on it. The money I paid for the accessory I did order from Dell was refunded back to my account in 24 hours.
Hey Verizon: Why can't you be like Dell--or WalMart?
This was never supposed to be a consumer blog. But, we're all consumers. Maybe the big shot too-big-to-fail corporations and their CEOs--like Ivan Seidenberg who never answered my email--think they can jerk us all around and continue to make profits off us in these shady economic times.
Think again. This Grrrrandma won't stand still for it.
Here's how it went:
I moved--again--and called Verizon to transfer my broadband service to the new address. No problem. They gave me a service start date in late February. On February 24 I found a small box in front of my door, dropped there by UPS. Thinking it was some extra filters and an installation CD, I opened it and found a router. I never ordered a router from Verizon. If I needed a router I'd buy it from WalMart. Why WalMart? Their no BS return policy keeps me coming back.
This small box from Verizon turned out to be Pandora's Box.
I called Verizon and asked where I should return the router I didn't order. Verizon said they'd email me a return label and they did, on February 25. The day after I received the router, I brought it to the UPS store and UPS tracking records show it was delivered to Verizon on March 2.
On March 22, Verizon charged my credit card $58.84 for that router, which was returned to them March 2, never used.
I called Verizon twice, asking then WT???k they charged me for. The Verizon reps I spoke to, whose names were Sheetal and Jyothi, admitted this was a mistake and I would be credited back for the fraudulent charges.
It's a week later. I'm still waiting, Verizon. It doesn't take this long. And by the way, you made the http://www.ripoffreport.com/ as well earned a yourself a complaint to the FTC. You won't be stealing any more money outa my card either. I shut the card down.
In contrast, I ordered an accessory from Dell this month. It was delivered ahead of the estimated date. It worked for a couple days, then made a sound like an angry cat--pffft--and unplugged with a flash of light. Fortunately, no other equipment was affected by this particular accessory. I called Dell and told them I was returning it and why. Dell emailed me a return label immediately. I brought the item to UPS, slapped the return label on it. The money I paid for the accessory I did order from Dell was refunded back to my account in 24 hours.
Hey Verizon: Why can't you be like Dell--or WalMart?
This was never supposed to be a consumer blog. But, we're all consumers. Maybe the big shot too-big-to-fail corporations and their CEOs--like Ivan Seidenberg who never answered my email--think they can jerk us all around and continue to make profits off us in these shady economic times.
Think again. This Grrrrandma won't stand still for it.
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